Google Drive FAQs
Learn about Google Drive Products and Services
Stuck with something in your Google Drive? Below follow the most frequently asked questions about Google Drive.
Google Drive FAQ
What is the Google Drive?
Google Drive is a product of Google apps that allows for real time collaboration through documents, spreadsheets, drawings, presentations, forms and drawings as well as a platform for file storage and sharing.
How to get started with Google Drive?
You get 15 GB of space in your Drive for free. Learn what takes up space in Google Drive and where to buy more space.
Step 1: Go to drive.google.com
On your computer, go to drive.google.com. You’ll see "My Drive," which has:
Files and folders you upload or sync
Google Docs, Sheets, Slides, and Forms you create
Learn how to back up and sync files from your Mac or PC.
Step 2: Upload or create files
You can upload files from your computer or create files in Google Drive.
Step 3: Share and organize files
You can share files or folders, so other people can view, edit, or comment on them.
To see files that other people have shared with you, go to the "Shared with me" section
What are the system requirements and browsers?
The latest versions of Google Drive, Docs, Sheets, Slides, and Forms are compatible with the following operating systems and browsers.
Browsers
Google Drive, Docs, Sheets, Slides, and Forms work with the 2 most recent versions of the following browsers (unless specified otherwise). Make sure cookies and JavaScript are turned on for your browser.
Windows only: Internet Explorer 11, Microsoft Edge
Mac only: Safari
Other browsers may work, but you might not be able to use all of the features.
Computer operating systems
Backup and Sync
You can download and use Backup and Sync on certain operating systems:
Windows: Windows 7 and up, not including Windows Server editions (see which version of Windows you're using)
Mac: Sierra (10.12) and up (see which version you're using)
Linux: Backup and Sync isn't currently available using the Linux operating system. You can use Google Drive on the web at drive.google.com
Can I use Use Google Drive files offline?
If you aren't connected to the Internet, you can still view and edit files, including:
Google Docs
Google Sheets
Google Slides
Save and open Google Docs, Sheets & Slides offline
Before you turn on offline access
You must be connected to the internet.
You must use the Google Chrome browser.
Don't use private browsing.
Install and turn on Google Docs Offline Chrome extension.
Make sure you have enough available space on your device to save your files.
Open Google Docs, Sheets, and Slides offline
Open Chrome. Make sure you're signed in to Chrome.
Check the box next to "Sync Google Docs, Sheets, Slides & Drawings files to this computer so that you can edit offline."
Save Google Docs, Sheets & Slides for offline use
On your computer, go to drive.google.com.
Right click the Google Docs, Sheets, or Slides file you want to save offline.
Turn on "Available offline."
To save multiple files offline, press Shift or Command (Mac)/Ctrl (Windows) while you click other files.
Preview offline files
On your computer, go to drive.google.com.
Make sure you turn on offline access first.
At the top right, click Ready for offline .
Click Offline preview.
What type of file can be stored to Google Drive?
Supported file types
Any file type can be stored in Drive. These are the most common file types you can preview in Google Drive:
General files
Archive files (.ZIP, .RAR, tar, gzip)
Audio formats (MP3, MPEG, WAV, .ogg, .opus)
Image files (.JPEG, .PNG, .GIF, .BMP, .TIFF, .SVG)
Markup/Code (.CSS, .HTML, .PHP, .C, .CPP, .H, .HPP, .JS, .java, .py)
Text files (.TXT)
Video files (WebM, .MPEG4, .3GPP, .MOV, .AVI, .MPEGPS, .WMV, .FLV, .ogg)
Adobe files
Autodesk AutoCad (.DXF)
Illustrator (.AI)
Photoshop (.PSD)
Portable Document Format (.PDF)
PostScript (.EPS, .PS)
Scalable Vector Graphics (.SVG)
Tagged Image File Format (.TIFF) - best with RGB .TIFF images
TrueType (.TTF)
Microsoft files
Excel (.XLS and .XLSX)
PowerPoint (.PPT and .PPTX)
Word (.DOC and .DOCX)
XML Paper Specification (.XPS)
Password-protected Microsoft Office files
Apple files
Editor files (.key, .numbers)
File sizes
The following are the maximum file sizes you can store in Google Drive:
Documents
Up to 1.02 million characters.
If you convert a text document to Google Docs format, it can be up to 50 MB.
Spreadsheets
Up to 5 million cells or 18,278 columns (column ZZZ) for spreadsheets that are created in or converted to Google Sheets.
Up to 5 million cells or 18,278 columns for spreadsheets imported from Microsoft Excel. The limits are the same for Excel and CSV imports.
If any one cell has more than 50,000 characters, that single cell will not be uploaded.
Presentations
Up to 100 MB for presentations converted to Google Slides.
Google Sites (new)
Up to 200,000 characters per page.
Up to 10,000 images per site.
Up to 1,000 pages (max 10 million characters).
All other files
Up to 5 TB.
How to download a file from Google Drive?
Download a file
Go to drive.google.com.
Click a file to download.
To download multiple files, press Command (Mac) or Ctrl (Windows) while clicking other files.
Right-click and click Download.
Note: You can't drag a file or folder directly to your desktop.
If you can't download a file
If you can't download a file, the owner may have disabled options to print, download, or copy for people with commenting or viewing access.
Does Google Drive works with Microsoft Office files?
You can edit, comment, and collaborate on Microsoft Office files using Google Drive, Docs, Sheets, and Slides in one of the following ways:
Open, edit, and save Microsoft Office files in Google Drive
Convert Microsoft Office files to Google Docs, Sheets, or Slides
Comment on Microsoft Office files in Google Drive preview
Edit Office files in Drive with the Office Compatibility Mode Chrome extension
Open, edit, and save as Microsoft Office files in Google Drive
When you upload Microsoft Office files to Google Drive, you can directly edit, comment, and collaborate on Microsoft Office files using Google Docs, Sheets, and Slides. All changes will be auto-saved to the file in its original Microsoft Office format. Learn how to use Office editing.
Convert Microsoft Office files to Google Docs, Sheets, or Slides
If you want to use Add-ons, Apps Scripts, protected ranges or translate options, you can convert an Office file to Google Docs, Sheets, or Slides. When you convert, you’ll make a copy of your Microsoft Office file. Learn how to convert a Microsoft Office file.
Comment on Microsoft Office files in Google Drive preview
You can leave and read comments on Microsoft Office files, PDFs, images, and other files in Google Drive preview without making any changes to the original file. Learn how to comment on these files in Google Drive.
Use Microsoft Office files with a Chrome extension
Important: This extension may have compatibility issues with the Office editing mode. If you open a file in Office editing mode, you need to disable this extension. Learn how to disable a Chrome extension.
Microsoft Office Compatibility Mode is a Google Chrome browser extension that allows you to open and edit Microsoft Office files. Learn how to edit with Microsoft Office Compatibility Mode.